Widerrufsrecht

Eligible for a Return and Refund

You can request our Return & Refund Service under the following circumstances:

• Within 30 calendar days of receiving a product if the product has no manufacturing defect and is still in new or like-new condition.
• Within 30 calendar days of receiving a product if the product has a manufacturing defect.

Return & Refund Service Will Not Be Provided When

• The request is made more than 30 calendar days after receiving the product.
• The product is not delivered to TILTA within 14 calendar days after the Return & Refund Service confirmation is sent by TILTA.
• The item was not purchased from the TILTA official website or Amazon store. The return and refund must be processed through the original seller.
• A product sent to TILTA for Return & Refund Service does not include all original accessories, attachments, or packaging, or the product is not in new or like-new condition, including products with cracks, dents, or scratches.
• Legal proof of purchase, a receipt, or an invoice is not provided or is reasonably believed to have been forged or tampered with.
• Any fault or damage to the product is caused by unauthorized use or modification, including exposure to moisture, the entry of foreign substances such as water, oil, or sand, or improper installation or operation.
• Product labels, serial numbers, waterproof marks, or other identifying marks show signs of tampering or alteration.
• Damage is caused by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
• Other circumstances stated in this policy apply.

Return & Refund Instructions

How to Apply

If you would like to apply for a return and refund, please contact us within 30 calendar days of receiving your product(s).

Contact TILTA using the email address registered for the purchase and provide the following information:

Required Information

1. Order Number
2. Registered Email
3. Return Product Name & Quantity
4. Return Reason
5. Images or Videos of the Products and Intact Packaging

Processing Time

We will process your return and refund application within 2 working days after receiving your email.

Refund Time

Processing Time

Refunds will be processed using the same payment method that was used for the original purchase. The refund process will normally be completed within approximately 7–14 business days, depending on the bank or credit card issuer.

Refund Method

The refund will be returned to the original payment account. If you have any special requests, please let us know in advance.

Bundle Deals

For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to request separate refunds for individual products included in a bundle deal.

Return Shipping

Customers are responsible for all return shipping costs to the designated service center, including cross-border and international shipping costs where applicable, unless the return and refund is due to a product performance fault.

Lost Package / Package Issues

Package In Transit

If the package status has shown “In Transit” for 7 days or less, this may be considered normal. We kindly ask you to wait or contact the carrier directly for more information.

If the package remains in transit for more than 7 days, please contact TILTA. We will investigate the case with the carrier and provide the appropriate follow-up.

Package Arrives Damaged

If you receive a damaged package, please contact TILTA within 7 days of delivery. Claims submitted after this period cannot be accepted.

You will be required to provide photographs or videos of both the external packaging and the damaged products. Our agents will respond within 1–2 business days to evaluate the situation and determine whether a replacement or refund is appropriate.

Package Lost

If you suspect that your package has been lost, please contact TILTA within 7 days of the expected delivery date. Claims submitted after this period cannot be accepted.

You will be required to provide a detailed description of the situation. For orders valued at more than $200, a police report will also be required.

An agent from our team will respond within 1–2 business days. After assessing the situation, we will determine whether to reship the product or issue a refund.

Incorrect Shipping Address

Please verify the shipping address provided with your order. If the address is incorrect, TILTA will not be held responsible for delivery issues or other problems resulting from the incorrect information.

Restocking Fee

Returned items may be subject to a 30% restocking fee if there is no manufacturing defect.

Merchandise returned without its original packaging, or merchandise that appears to be in used condition, may also be subject to the restocking fee because the item cannot be resold as new.

The final determination regarding the restocking fee will be made solely by Tilta Inc.

Replacement Policy

Eligible for Replacement

You can request our Replacement Service under the following circumstances:

• Within 30 calendar days of receiving the product if the product does not match its original description in one or more significant respects.
• Within 30 calendar days of receiving the product if the product experiences a performance failure.

Replacement Service Will Not Be Provided When

• The service is requested more than 30 calendar days after receiving the product.
• The received product has not been sent back to TILTA within 14 calendar days after replacement confirmation is provided by TILTA.
• The item was not purchased from the TILTA official website, Amazon store, or a TILTA-authorized dealer. The replacement must be processed through the original seller.
• Legal proof of purchase, receipts, or invoices are not provided or are reasonably believed to have been forged or tampered with.
• A product sent to TILTA for replacement does not include all original accessories, attachments, and packaging, or contains items damaged due to user error.
• The product is found to have no defects after all appropriate tests have been conducted by TILTA.
• Any fault or damage to the product is caused by unauthorized use or modification, including exposure to moisture, the entry of foreign substances such as water, oil, or sand, or improper installation or operation.
• Product labels or serial numbers show signs of tampering or alteration.
• Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
• Proof of damage during transit issued by the carrier cannot be provided.
• Other circumstances stated in this policy apply.

Replacement Instructions

How to Request a Replacement

If you would like to replace a product, please contact TILTA within 30 calendar days of receiving the product.

Please provide the following information:

1. Order Number
2. Registered Email
3. Replacement Product Name & Quantity
4. Replacement Reason

Processing Time

We will process your replacement application within 1–2 working days after receiving your email.

Replacement Freight

TILTA shall be responsible for the two-way replacement shipping costs for products returned for replacement due to performance faults.

If the return is not related to a quality issue, the customer will be responsible for covering the round-trip shipping costs.