Warranty
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCTS PURCHASED FROM THE SITE WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.
WE ALSO WARRANT THAT DURING THE WARRANTY PERIOD, THE SERVICES PURCHASED FROM THE SITE WILL BE PERFORMED IN A PROFESSIONAL MANNER AND IN ACCORDANCE WITH GENERALLY RECOGNIZED INDUSTRY STANDARDS FOR SIMILAR SERVICES.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR, REPLACEMENT, OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. OUR RESPONSIBILITY FOR DEFECTIVE SERVICES IS LIMITED TO REPAIR, RE-PERFORMANCE, OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT.
NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT, OR ADVICE PROVIDED BY US OR ANY OF OUR AGENTS OR EMPLOYEES, WILL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.
Who May Use This Warranty?
This limited warranty extends only to the original purchaser of products and services from the Site.
It does not extend to any subsequent or other owner or transferee of the product, or to any transferee or other beneficiary of the service.
What Does This Warranty Cover?
This limited warranty covers defects in materials and workmanship in products and services purchased from the Site during the Warranty Period, as defined below.
What Does This Warranty Not Cover?
This limited warranty does not cover damage caused by:
- Transportation
- Storage
- Improper use
- Failure to follow the product instructions or perform preventive maintenance
- Modifications
- Combination or use with products, materials, processes, systems, or other items not provided or authorized in writing by Tilta Inc.
- Unauthorized repair
- Normal wear and tear
- External causes such as accidents, abuse, or other actions or events beyond our reasonable control
What Is the Warranty Period?
This limited warranty begins on the date of purchase and provides the following coverage periods:
- Machine parts: Two years
- Electronic parts: One year
- Cable parts: 30 days
These coverage periods are collectively referred to as the “Warranty Period.”
The Warranty Period is not extended if we repair or replace a warranted product or re-perform a warranted service.
We may change the availability of this limited warranty at our discretion, but any changes will not apply retroactively.
What Are Your Remedies Under This Warranty?
For defective products covered during the Warranty Period, we will, at our sole discretion:
- Repair the defective product or part free of charge; or
- Replace the defective product or part free of charge.
We will also pay the shipping and handling fees required to return the repaired or replacement product to you.
How Do You Obtain Warranty Service?
To obtain warranty service, you must contact our Customer Service Department during the applicable Warranty Period to request an RMA number.
- Phone: +49 234 79449565
- Email: info@tilta.com
No warranty service will be provided without an RMA number.
All warranty returns must comply with Tilta Inc.’s Refund Policy.
You may also be required to provide photographs or videos showing the product damage or defect.
Limitation of Liability
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY.
OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT OR SERVICE PURCHASED THROUGH THE SITE.
NOR WILL WE, UNDER ANY CIRCUMSTANCES, BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE, OR PROFIT; ANY DIMINUTION IN VALUE; COSTS OF REPLACEMENT GOODS OR SERVICES; OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.