Política de envío
1. Shipping Rates & Delivery Time Frame
We offer reliable shipping from both our domestic and international warehouses. Your shipping cost and estimated delivery time depend on your order value and the product type.
| Shipping Origin | Order Value | Shipping Fee | Estimated Delivery Time |
|---|---|---|---|
| Germany Warehouse | €99 and over | Free | 3–7 business days |
| Germany Warehouse | Under €99 | €9.90 | 3–7 business days |
| China Warehouse | €99 and over | Free | 7–15 business days |
| China Warehouse | Under €99 | €9.90 | 7–15 business days |
Important Note for Oversized Items: Shipping rates and delivery times for certain oversized or heavy items may vary and are not covered by the rates shown above. The final shipping fee for these items will be calculated and displayed at checkout after you enter your shipping address.
2. Important Information Before Shipping
To help ensure a smooth delivery process, please review the following requirements carefully before placing your order:
- Accurate Information: Please make sure that your full name, shipping address, and valid contact number are entered correctly during checkout. This helps the courier contact you and deliver your order without unnecessary delays.
- Special Requests: If you have any special shipping requirements, please contact us at info@tilta.com for assistance before placing your order.
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Address Corrections: Please double-check your shipping details before submitting payment. If you notice an error after placing your order, contact us immediately. We will do our best to coordinate with the courier, subject to the following limitations:
- Country Mismatch: If the country in which the order was placed does not match the destination country, the shipping address cannot be modified. You will need to place a new order through the correct country-specific website.
- Shipped Orders: Once a package has been dispatched from our warehouse, we cannot guarantee that the delivery address can be changed successfully. Any risks, losses, or additional costs resulting from an address change after shipment must be borne by the customer.
3. Shipping Disclaimers & Delays
TILTA is committed to providing timely delivery. However, we will not be held responsible for delivery delays or failures caused by the following circumstances:
- Remote Areas: Delays caused by remote delivery locations or local transportation limitations.
- Recipient Issues: Delays or failed deliveries caused by the recipient, including an incorrect or incomplete address, an unavailable contact number, refusal of delivery, or the absence of an authorized recipient.
- Customs & Security Checks: Delays caused by customs inspections, aviation security checks, flight reassignments, or the conversion of air transportation to ground transportation.
- Delivery Restrictions: Restrictions at the delivery address, including situations in which couriers are not permitted to enter the premises or deliveries are not accepted on weekends or public holidays.
- Force Majeure: Delays caused by unpredictable, unavoidable, or insurmountable events. These may include, but are not limited to, national or regional air or ground traffic controls, communication system failures, government actions, postal policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, dense fog, and other severe weather conditions.
4. Customs, Import Duties & Taxes
Depending on your delivery destination and the shipping origin of the products, your order may be subject to customs duties, import taxes, or VAT.
- Recipient’s Responsibility: All additional customs clearance charges must be paid by the recipient. These charges are imposed by local customs authorities and are beyond TILTA’s control.
- Varying Customs Policies: Customs policies vary between countries. Customs inspections may be conducted randomly and without advance notice. Therefore, we cannot predict or guarantee the amount of any additional charges. Please contact your local customs authority for accurate information.
- Legal Compliance: For shipments delivered to an address outside your primary country of residence, including shipments involving customers with dual citizenship, you will be considered the importer of record and must comply with all laws and regulations of the destination country.
- EU VAT Regulations: New European Union VAT rules have been in effect since July 1, 2021. Please refer to the relevant European Union or local customs authority website for current information regarding EU VAT and customs requirements.
5. Order Tracking & Logistics
Order Notifications
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number or tracking numbers.
You can use the tracking link provided in the email to visit the courier’s official website and check the latest status of your package.
How to Track Your Order
- Through Your TILTA Account: Log in to your account on our website and go to “My Orders” to view the available tracking information.
- Through Customer Support: Contact our customer service team at info@tilta.com and provide your order number. Our team will help you check the current shipping status.
6. Frequently Asked Questions
Why Is My Order Arriving in Multiple Shipments?
If you receive only part of your order, the remaining items may have been shipped separately. Orders may be divided into multiple packages for the following reasons:
- Multiple Warehouses: The products in your order are stored at different warehouse locations.
- Weight & Size Limits: Your order exceeds the weight or size limits permitted for a single shipping package.
- Pre-Sale Items: If your order includes pre-sale products, the available items may be shipped first so that you do not need to wait for the pre-sale products to become available.