Términos de servicio

Last updated: 23 July 2026

1. About Us

These Terms and Conditions govern the use of this website and the purchase of products from the TILTA EU online store.

The online store is operated by:

UTT Technology GmbH
Lise-Meitner-Allee 13
44801 Bochum
Germany

Commercial Register: Amtsgericht Bochum
Registration Number: HRB 21934
Managing Director: Huang Wang
VAT Identification Number: DE370356389

Telephone: +49 234 7944 9565
Email: info@tilta.com

Further legal information is available on our Impressum page.

In these Terms, “TILTA EU”, “we”, “us” and “our” refer to UTT Technology GmbH. “Customer”, “you” and “your” refer to the person or business using the website or purchasing products from us.

2. Scope of These Terms

These Terms apply to all orders placed through our online store and to the use of our website.

Different provisions may apply depending on whether you are acting as a consumer or as a business customer.

A “consumer” is a natural person who enters into a transaction primarily for purposes that cannot be attributed to their commercial or independent professional activity.

A “business customer” is a natural or legal person, or a partnership with legal capacity, acting in the course of its commercial or independent professional activity.

Any conflicting or supplementary terms submitted by a business customer will apply only if we have expressly agreed to them in writing.

3. Use of the Website

You may use this website only for lawful purposes and in accordance with these Terms.

You must not:

• use the website in violation of applicable law;
• attempt to gain unauthorized access to the website, customer accounts or connected systems;
• introduce viruses, malicious code or other harmful material;
• interfere with the security, stability or operation of the website;
• use automated systems to extract website content without our prior written permission;
• impersonate another person or provide false information; or
• use the website in a manner that infringes the rights of another person.

We may restrict or suspend access where reasonably necessary to protect the website, our customers or our legal rights.

4. Customer Accounts

Certain website functions may require a customer account.

You are responsible for providing accurate and current account information and for keeping your login details confidential.

You must notify us promptly if you believe that your account has been accessed without authorization.

You are responsible for activity performed through your account unless that activity resulted from circumstances outside your reasonable control.

We may suspend or close an account where there is evidence of fraud, misuse, unauthorized access or a material breach of these Terms.

5. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, compatibility information, images, videos and prices are accurate.

Product colours and appearance may vary slightly depending on lighting conditions, manufacturing tolerances, screen settings and the device used to view the website.

Unless expressly stated otherwise, accessories, cameras, lenses, batteries or other products shown for demonstration purposes are not included.

Before placing an order, you are responsible for checking the product description and compatibility information applicable to your equipment.

We may update product specifications or packaging where this does not materially reduce the product’s functionality or quality and where permitted by law.

6. Prices and Taxes

Prices are displayed in the currency selected or made available on the website.

For deliveries within the European Union, displayed consumer prices generally include applicable value-added tax unless expressly stated otherwise.

Delivery costs and any additional charges will be displayed before you submit your order.

For deliveries outside the European Union, import VAT, customs duties, brokerage fees or other charges may be imposed by the destination country. Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer.

If a price is clearly incorrect due to a technical, typographical or system error, we may cancel the affected order before shipment and refund any payment received.

7. Placing an Order

The presentation of products on the website does not constitute a legally binding offer. It is an invitation for you to submit an order.

By selecting the final order button at checkout, you submit a binding offer to purchase the products in your shopping cart.

After submitting an order, you will normally receive an automated order confirmation email. This email confirms that we have received your order but does not necessarily mean that we have accepted it.

A purchase contract is formed when we:

• send a separate shipping confirmation;
• dispatch the products;
• expressly confirm acceptance of the order; or
• otherwise clearly accept your order.

If an order includes several products, a separate contract may be formed for each product when that product is dispatched or expressly accepted.

We reserve the right to reject or cancel an order before acceptance where reasonably necessary, including where:

• the product is unavailable;
• payment cannot be authorized;
• the order appears fraudulent or abusive;
• delivery to the specified address is not available;
• a pricing or product information error has occurred; or
• legal or regulatory restrictions prevent us from fulfilling the order.

If we cancel an order after receiving payment, we will refund the relevant amount using the original payment method unless otherwise agreed.

8. Pre-Orders

Products marked as “pre-order” are not immediately available for shipment.

Any estimated shipping or availability date shown on a product page is an estimate and may change due to production, transport, customs, supply chain or other operational circumstances.

Where a material delay occurs, we may notify you and provide an updated estimate.

Your statutory rights, including any applicable right of withdrawal, are not restricted by the pre-order status of a product.

Where permitted by the payment method, payment may be collected when the pre-order is placed.

9. Payment

Available payment methods are displayed during checkout.

Payment may be processed by independent payment service providers. Their additional terms and privacy notices may apply.

You must ensure that you are authorized to use the selected payment method and that the payment details provided are accurate.

We may carry out reasonable fraud prevention and payment verification checks before accepting or dispatching an order.

If payment is reversed, rejected or cancelled after shipment, we retain all rights and remedies available under applicable law.

10. Delivery

Available delivery destinations, methods, estimated delivery times and charges are displayed on the website or during checkout.

Delivery times are estimates unless we expressly agree to a binding delivery date.

Delivery may be delayed due to circumstances outside our reasonable control, including carrier disruption, severe weather, customs procedures, public authority actions, strikes, supply shortages or force majeure events.

You are responsible for providing a complete and accurate delivery address.

If a delivery fails because the address was incorrect, incomplete or inaccessible, we may charge reasonable additional delivery costs where permitted by law.

We may deliver an order in separate shipments where reasonably necessary and without charging additional delivery costs unless otherwise agreed.

11. Transfer of Risk

For consumers, the risk of accidental loss of or damage to the goods generally passes when you, or a third party nominated by you other than the carrier, physically receives the goods.

Where you independently appoint a carrier that was not offered by us, risk may pass when the goods are handed to that carrier, as provided by applicable law.

For business customers, risk passes when the goods are handed over to the carrier or otherwise leave our warehouse for delivery.

12. Inspection of Deliveries

Please inspect your delivery within a reasonable period after receipt.

If the parcel or product appears damaged, incomplete or incorrect, please contact us promptly and provide your order number, photographs and any other information reasonably required to investigate the issue.

Failure by a consumer to report an issue immediately does not remove any statutory rights.

Business customers remain subject to any applicable commercial inspection and notification obligations.

13. Consumer Right of Withdrawal

Consumers generally have the right to withdraw from an online purchase contract within fourteen days without providing a reason.

13.1 Withdrawal Period

The withdrawal period is fourteen days from the day on which you, or a third party nominated by you other than the carrier, receives the goods.

For an order containing multiple goods delivered separately, the withdrawal period begins on the day on which the final item is received.

13.2 Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement before the withdrawal period expires.

You may contact us at:

UTT Technology GmbH
Lise-Meitner-Allee 13
44801 Bochum
Germany

Email: info@tilta.com
Telephone: +49 234 7944 9565

You may use the model withdrawal form at the end of these Terms, but using that form is not mandatory.

13.3 Effects of Withdrawal

If you validly withdraw from the contract, we will reimburse payments received from you for the affected products, including the cost of our least expensive standard delivery method.

Additional costs resulting from your choice of a more expensive delivery method are not refundable unless required by law.

We will issue the reimbursement without undue delay and no later than fourteen days after receiving your withdrawal notice.

We may withhold reimbursement until we receive the returned goods or until you provide evidence that you have sent them back, whichever occurs first.

The reimbursement will normally be made using the same payment method used for the original transaction unless expressly agreed otherwise.

13.4 Returning the Goods

You must return the goods without undue delay and no later than fourteen days after informing us of your withdrawal.

Unless we provide different return instructions in writing, returns should be sent to:

UTT Technology GmbH
Lise-Meitner-Allee 13
44801 Bochum
Germany

Please contact us before sending the product so that we can provide the appropriate return instructions and help identify your return.

You are responsible for the direct cost of returning goods under the statutory right of withdrawal unless we agree otherwise or applicable law requires us to bear that cost.

You are liable only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

13.5 Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain contracts, including, where legally applicable:

• goods made to the customer’s specifications or clearly personalized;
• sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed;
• goods that, after delivery, have become inseparably mixed with other items;
• sealed audio, video or software products once unsealed; or
• digital content supplied before the end of the withdrawal period where the consumer expressly agreed to immediate performance and acknowledged the loss of the right of withdrawal.

An exception will apply only where the relevant legal requirements have been satisfied.

14. Voluntary Returns

We may offer a voluntary return policy in addition to your statutory rights.

Any voluntary return period, conditions, exclusions or return costs will be stated on the applicable return policy page or in the return instructions provided to you.

A voluntary return policy does not limit the statutory right of withdrawal or your statutory rights relating to defective or non-conforming goods.

15. Statutory Rights for Defective Goods

Products supplied to consumers must conform to the contract and applicable legal requirements.

Where a product is defective or does not conform to the contract, consumers may have statutory rights including repair, replacement, price reduction or termination of the contract, subject to applicable legal conditions.

These statutory rights exist independently of any commercial manufacturer’s warranty.

Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded or restricted.

16. Commercial Warranty

Certain products may be covered by a separate limited commercial warranty.

The scope, duration, exclusions and claims procedure applicable to that warranty are described on our Warranty page and in any warranty documentation supplied with the product.

A commercial warranty is provided in addition to, and does not replace or limit, statutory consumer rights relating to defective or non-conforming goods.

Warranty service may require proof of purchase, the product serial number, photographs, videos, diagnostic information or return of the product for inspection.

Damage resulting from misuse, unauthorized modification, incorrect installation, accidents, external causes, normal wear and tear or use contrary to product instructions may be excluded from the commercial warranty to the extent stated in the applicable warranty terms and permitted by law.

17. Order Changes and Cancellations Before Shipment

Please contact us as soon as possible if you wish to change or cancel an order.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or shipment.

If cancellation before shipment is no longer possible, consumers may still exercise any applicable statutory right of withdrawal after receiving the goods.

18. Title to Goods

Ownership of the goods passes to you only after we have received full payment of all amounts due for those goods.

For consumers, this retention of title does not affect the statutory rules governing transfer of risk.

19. Intellectual Property

All website content, including text, product names, trademarks, logos, photographs, videos, graphics, product designs, manuals, software and layout elements, is owned by us, our affiliates or our licensors and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

Unless permitted by law or expressly authorized by us in writing, you must not:

• copy, reproduce, republish or distribute website content;
• modify or create derivative works from website content;
• use our trademarks or branding in a misleading manner;
• remove copyright, trademark or ownership notices; or
• use website content for commercial resale, scraping, training or database creation.

20. Reviews and Customer Content

Where the website allows you to submit reviews, photographs, videos, comments or other content, you confirm that:

• the content is accurate and based on your genuine experience;
• you own the content or have permission to submit it;
• the content does not infringe third-party rights;
• the content is not unlawful, defamatory, misleading or abusive; and
• the content does not contain malicious code or unauthorized advertising.

You retain ownership of your content but grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, translate, adapt and use it for operating, promoting and improving our business and services, to the extent permitted by applicable law.

We may remove or refuse content that violates these Terms, applicable law or our moderation standards.

21. Third-Party Services and Links

The website may contain links to, or integrations with, websites and services operated by third parties, including payment providers, delivery companies, video platforms and social media services.

We do not control independent third-party services and are not responsible for their content, availability or privacy practices.

Your use of third-party services may be governed by separate terms and privacy notices.

22. Promotions and Discount Codes

Promotions, discount codes, free gifts and special offers may be subject to additional conditions displayed at the time of the offer.

Unless otherwise stated:

• discount codes cannot be exchanged for cash;
• only one discount code may be used per order;
• discounts do not apply retrospectively;
• promotions may exclude selected products or regions; and
• offers are valid only during the stated promotional period and while supplies last.

We may cancel or refuse a promotional benefit where there is evidence of fraud, abuse, technical error or breach of the applicable promotional conditions.

23. Website Availability

We aim to keep the website available and accurate but do not guarantee uninterrupted or error-free access.

We may temporarily suspend or modify website functions for maintenance, security, technical updates or operational reasons.

Where reasonably possible, we will take steps to minimize disruption.

24. Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

In particular, we do not exclude or limit liability for:

• intentional misconduct or gross negligence;
• death or personal injury caused by negligence;
• fraudulent concealment of a defect;
• liability under applicable product liability law;
• a guarantee expressly assumed by us; or
• any other liability that cannot legally be excluded or limited.

In cases of ordinary negligence, we are liable for breach of a material contractual obligation where performance of that obligation is essential to proper performance of the contract and the customer may normally rely on its performance.

In such cases, liability is limited to loss that was typical and reasonably foreseeable when the contract was concluded, except where a greater liability is required by law.

Subject to the mandatory liabilities described above, we are not liable for indirect or consequential loss that was not reasonably foreseeable.

For business customers, and to the extent permitted by law, we are not liable for loss of profit, revenue, business opportunity, anticipated savings, goodwill or data arising from ordinary negligence.

The above limitations also apply in favour of our legal representatives, employees, agents and subcontractors.

25. Product Safety and Proper Use

Products must be installed and used in accordance with the supplied instructions, warnings, technical limitations and compatibility requirements.

You are responsible for ensuring that a product is suitable for your intended equipment, environment and use.

Professional camera support, vehicle mounting, rigging, power supply and stabilization products may require specialist knowledge, safety equipment, secondary securing systems or professional installation.

Do not use a damaged, modified or improperly installed product.

Nothing in this section limits liability that cannot legally be excluded or restricted.

26. Data Protection

Information about how we collect, use and protect personal data is available in our Privacy Policy.

Information about cookies and similar technologies is available in our Cookie Policy and through the cookie preference tool displayed on the website.

27. Events Outside Our Reasonable Control

We are not responsible for delay or failure to perform caused by events outside our reasonable control, including natural disasters, severe weather, war, terrorism, epidemic, governmental restrictions, industrial disputes, transport disruption, customs delays, cyber incidents, power failures or major supply chain interruptions.

Where such an event affects an accepted order, we will take reasonable steps to reduce the impact and inform you where appropriate.

Your mandatory statutory rights remain unaffected.

28. Governing Law

These Terms and contracts concluded under them are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods.

For consumers, this choice of law does not deprive you of mandatory consumer protection rights provided by the law of the country in which you have your habitual residence.

If you are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction, to the extent permitted by law, is Bochum, Germany.

Consumers may bring proceedings before any court that has jurisdiction under applicable law.

29. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in effect.

Any invalid provision will be replaced, where legally permissible, by the applicable statutory provision.

30. No Waiver

A delay or failure by us to exercise a right does not constitute a waiver of that right.

A waiver is effective only where it is expressly made and applies only to the specific circumstances for which it was given.

31. Assignment

You may not transfer contractual rights or obligations to another person without our prior consent where our consent is legally required.

This does not affect your right to assign monetary claims where assignment cannot legally be restricted.

We may transfer our rights or obligations as part of a business transfer, corporate restructuring or transfer to an affiliated company, provided that this does not reduce the statutory rights of consumers.

32. Changes to These Terms

The Terms applicable to an order are those in effect when the order is placed.

We may update these Terms for future transactions where reasonably necessary due to changes in law, website functions, business processes or services.

Changes will not retroactively alter an existing purchase contract unless required by law or expressly agreed with you.

33. Contact Information

For questions concerning an order, return, warranty claim or these Terms, please contact:

UTT Technology GmbH
Lise-Meitner-Allee 13
44801 Bochum
Germany

Telephone: +49 234 7944 9565
Email: info@tilta.com

34. Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract.