FREE SHIPPING to Europe on orders over 49 € (excluding certain special products).Terms & conditions apply.

Read More →

Our China HQ is closed February 12–25 for Chinese New Year. International orders and support outside the Europe may experience delays.

Support General Questions FAQ

How do backorders work? Last modified 12/17/25

Once we receive your order, our system will email you notifying you if there are products on it that are backordered. Our website will show the stock status in our DE warehouse and Chinese (international orders) warehouse locations. Tilta manufactures a wide range of products and our website carries a lot of items that are hard to find at resellers. Although an item may be out of stock in our DE warehouse, it is most likely available from our headquarters in China. It may take 2 weeks or more to receive it but you are welcome to backorder a product and reserve it. Please note that pre-orders may be called backorders in notification emails.

Contact us with any questions or comments regarding backorders or ways to improve ordering.

NOTE: Orders with backordered products will be held until all items are available to ship. Please contact info@tilta.com if you would like to split a shipment. 

Please note shipment from China would be charged for tax. For further information,please contact info@tilta.com

Not HelpfulHelpful (+463 rating, 113 votes)
Loading...

Submit a Question

 

Still need help?

You must have a eu.tilta.com account to submit a question on our website.

Contact Us

Chat or Message us

Send us your questions and our support staff will get back to you. You can also email us directly on our contact page

Service Request

Get your equipment repaired by our engineers