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Our China HQ is closed February 12–25 for Chinese New Year. International orders and support outside the Europe may experience delays.

Support General Questions FAQ

How long does shipping take? Last modified 01/07/19

The mail carrier we use from our Burbank store is FedEx. Economy shipping is generally 3-5 business days and Priority is generally 2-3 business days. If your order needs to ship from the Shenzhen headquarters, it ships through DHL, which is generally 3-5 business days after our Chinese team has received and shipped your order.

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